Privacy Policy

LensCrafters Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, www.lenscraftersstudios.com (the "Site"), and our services (the "Services"). By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site and Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information when you book a studio or purchase services. We collect this information when you create an account, make a booking, subscribe to our newsletter, or contact us directly.
• Usage Data: We collect information about how you use our Site and Services, such as the pages you visit, the links you click, the time you spend on our Site, and your IP address. This information is collected automatically through cookies and similar tracking technologies.
• Device Information: We collect information about the device you use to access our Site, such as the device type, operating system, and browser type. This information helps us optimize our Site for different devices and improve your user experience.
• Booking Information: When you book a studio, we collect information about the studio you booked, the dates and times of your booking, and any special requests you may have.
• Communications: We retain copies of any communications you send to us, including emails, chat logs, and contact form submissions. This helps us provide better customer support and improve our Services.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Services: We use your information to provide the Services you request, such as booking a studio, processing payments, and providing customer support. We also use your information to improve our Site and Services, such as by analyzing usage data to identify areas for improvement.
• Personalizing Your Experience: We use your information to personalize your experience on our Site, such as by showing you studios that are relevant to your interests and by remembering your preferences.
• Communicating with You: We use your information to communicate with you about your bookings, updates to our Services, and promotional offers. You can opt-out of receiving promotional emails at any time.
• Marketing and Advertising: We may use your information to display targeted advertisements on our Site and on other websites. We may also share your information with third-party advertising partners to help us deliver more relevant ads.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, such as responding to legal requests and preventing fraud.
• Internal Operations: We use your information for internal purposes, such as data analysis, auditing, and research to improve our operations.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Physical Security: We maintain physical security measures to protect our servers and data centers.
• Employee Training: We train our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: We retain your account information for as long as your account is active. If you close your account, we may retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
• Booking Information: We retain your booking information for a period of seven years for accounting and legal purposes.
• Usage Data: We retain usage data for a period of two years to analyze trends and improve our Services.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We may require you to verify your identity before processing your request.

6. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us with providing our Services, such as payment processors, email marketing platforms, and web hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

• Analyze Site Traffic: We use cookies to track how users interact with our Site and to identify areas for improvement.
• Personalize Your Experience: We use cookies to remember your preferences and to show you content that is relevant to your interests.
• Targeted Advertising: We use cookies to display targeted advertisements on our Site and on other websites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our Site.

For more information about our use of cookies, please see our Cookies Policy.

8. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Last Updated" date at the top of this page. Your continued use of our Site or Services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LensCrafters Studios
177 Front Street, Suite 600
Brooklyn, NY 11201
Email: [email protected]
Phone: (718) 555-7489

This Privacy Policy was last updated on October 26, 2023.